Helm360 Welcomes Henry Piatek as Director of Customer Success

Helm360 Welcomes Henry Piatek as Director of Buyer Success

International Information

25Jan2024

Editor

Henry Piatek, who has greater than 30 years of expertise supporting main legislation corporations with their implementation of authorized know-how options akin to Elite 3E, doc administration techniques, CRM and different enterprise software program, has joined authorized know-how options supplier Helm360 as Director of Buyer Success.

On this function, Piatek will assist Helm360’s purchasers obtain transformation by way of their software program stack and develop tailor-made methods that guarantee widespread and efficient program adoption, driving most worth from their funding. Moreover, Piatek will play a key function in fostering and strengthening Helm360’s relationships with outstanding legislation corporations and in-house authorized departments, making certain continued success and shopper satisfaction.

“The occasions during the last 4 years have accelerated the necessity for legislation corporations to concentrate on customer support high quality and the way they will differentiate from rivals on worth, high quality and value-add providers,” stated Bim Dave, government vp of Helm360. “Henry brings the abilities and experience required to assist legislation corporations discover progressive methods to leverage their authorized tech software program suite and discover AI-related alternatives to handle inner prices, streamline their operations and maximize their worth for purchasers.” 

Earlier than becoming a member of Helm360, Piatek labored in varied roles for Thomson Reuters Elite, together with as director of world strategic accounts. He has greater than a decade of Elite 3E expertise and has helped lots of the prime 100 international legislation corporations rework their difficult authorized know-how initiatives into profitable long-term implementations. He additionally led Elite 3E service supply and shopper relationships at Elite for the EMEA area.

“Helm360 has the mindset, flexibility, workers and sourcing construction to assist corporations obtain their productiveness and know-how targets,” Piatek stated. “I’m excited to guide the corporate’s transformational partnerships and discover new methods for Helm360 to assist its purchasers.” 

Outdoors of his function at Helm360, Piatek loves exploring the English countryside together with his labrador and spending time with household. The lifelong Liverpool Soccer Membership fan additionally enjoys squash, chess and desk tennis.